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Refund & Cancellation Policy
For scheduled advisory sessions and advance bookings.
This policy sets out how cancellations, rescheduling and refunds work for paid consultations and advance bookings made with Divino Comercio Ltd. It forms part of, and should be read alongside, our Terms of Service. Specific engagements may carry their own cancellation terms in the relevant written engagement agreement, which will take precedence where they differ.
1. Scheduled consultations
When you book a strategic consultation, the session fee is paid in advance to reserve the time.
- Reschedule (48+ hours' notice): you may reschedule once, free of charge, to any available slot.
- Cancellation (48+ hours' notice): you may cancel for a full refund of the session fee.
- Less than 48 hours' notice: the session fee is non-refundable, as the time has been reserved exclusively for you. We will, at our discretion, try to offer one reschedule.
- No-show: where you do not attend a booked session without notice, the fee is non-refundable.
2. If we need to reschedule
If we have to cancel or reschedule a session, we will offer you the earliest convenient alternative or, if you prefer, a full refund of the session fee.
3. Larger engagements and advance payments
Advisory engagements beyond an initial consultation, including any retainer or advance payment, are governed by the cancellation and refund terms set out in the relevant written engagement agreement. As a general principle, fees for work already performed, and reasonable costs already committed, are non-refundable, while undelivered portions may be refundable depending on the agreed terms.
4. How refunds are made
Approved refunds are returned to the original payment method via our payment provider, Stripe, normally within 5–10 business days. Timing on your statement depends on your card issuer or bank.
5. Your statutory rights
Nothing in this policy affects any rights you have under applicable consumer protection law. Where you are a consumer booking digital services, certain cancellation rights may apply; by booking a session for a specific date and time you may be asked to agree that the service begins on that date.
6. How to request a cancellation or refund
To cancel, reschedule or request a refund, use the link in your booking confirmation or email info@divinouk.com as early as possible, quoting your booking details. We aim to respond within one business day.